Ticketing Terms and Conditions

The following conditions are for purchasing tickets and attendance at an event (some rules may differ for performances under a venue hire contract, these will be conveyed at box office or online)

  • Only patrons holding hobsonsbaytickets.com.au tickets will be admitted to the performance/event.

  • Hobsons Bay Tickets is the only authorised seller of tickets for performances and events being held at the venue. Please be aware that Hobsons Bay Tickets will not honour tickets purchased via unauthorised re-sellers and if you attend an event with a ticket purchased via an unauthorised re-seller you may be refused entry to the event.

  • All ticket prices for performances, events or products are stated in Australian dollars and include GST. In addition to the face value of a ticket other fees may apply.

  • Refunds will be at the discretion of management from Hobsons Bay Tickets. There needs to be at least 24 hours’ notice prior to the performance.

  • Exchanges will be at the discretion of management from Hobsons Bay Tickets. If an exchange is approved the value of the ticket can be exchanged to a Gift Certificate (if available) or to another performance (if available) free of charge providing notification is received at least 48 hours prior to event.

  • Refunds and exchanges will not be processed at the box office at peak selling times. Tickets sold on behalf of venue hire contractors are subject to the conditions applicable to that company.

  • Any assistance required (for example, hearing loop, walking frame or wheelchair access) needs to be communicated to box office staff when you book your tickets to ensure that there is the appropriate seats available and staff to assist. Failure to notify venue staff in advance means that Hobsons Bay Tickets cannot guarantee those requirements being met.

  • Children aged two years or under may sit on an adult’s lap during a performance free of charge. If the child is three years or older a ticket must be purchased for admission and a seat allocated (these conditions are subject to change).

  • This venue is Companion Card affiliated– one complimentary companion ticket will be issued to the cardholder for the companion upon presentation of their card. These terms and conditions apply to every performance on sale at this venue, including all events covered by venue hire contract.

  • Hobsons Bay Tickets sells tickets in line with the Live Performance Australia Code of Practice, and will not on-sell or release any personal information to a third party without prior approval. Customer contact information will only be provided to external presenters if the customer has provided permission to do so during the ticket purchasing process. Hobsons Bay Tickets is committed to protecting the privacy of its customers as outlined in the Privacy Policy 2016 and customer information is secured in line with the Privacy and Data Protection Act 2014.

  • When purchasing online, by clicking the ‘Finalise Order’ button, you are agreeing to the said terms and conditions for ticketholders. All orders are subject to credit card approval and billing address verification.

  • Baby capsules, prams and similar items are not permitted to stay in the theatre during performances as they present an evacuation hazard.

  • Parents or guardians attending the theatre with young children are asked to leave the auditorium should their child become disruptive to the performers or to the audience’s enjoyment of the performance. The front of house staff will assist you to safely exit and re-enter.

  • Patrons must not conduct themselves in a manner that interferes with the enjoyment of other patrons in any event. The use of photographic or video equipment, mobile phones or other electronic devices is not permitted in the auditorium unless advised otherwise.

  • Hobsons Bay Tickets reserves the right at all times to request any patron, irrespective of age, who breaches any of these requirements to leave the premises.

  • Hobsons Bay Tickets assumes no responsibility for any error, omission, interruption, deletion, defect, delay in transmission or line failure and reserves the right to add, withdraw or substitute artists and to vary the program should the need arise.

  • Hobsons Bay Tickets reserves the right to vary, substitute or withdraw advertised programs, artists, venues and seating arrangements as necessary.

  • Hobsons Bay Tickets reserves the right to refuse admission to a ticket holder who arrives late to a venue. The ticket holder may not be allocated to their designated seat or area, until there is a convenient break in the program, if any, or at interval.

  • Patrons who disrupt a performance, who are in use or possession of a prohibited object, or fail to produce concession ID as appropriate may be asked to leave the Venue without refund of ticket purchase.

  • If other conditions apply, they are displayed either in the box office or on the website hobsonsbaytickets.com.au